Generative AI in the Contact Centre: Automating Multilingual Customer Engagement

AI in CCO Space

 

 

 

 

 

 

 

Catch our expert panel as they explore how automation is transforming multi-language contact centers .

Diego Bartolome and Claire Mullins cover:

  • Real-World Deployments – Lessons from successful automation rollouts.
  • Emerging Trends–The latest advancements in multilingual customer engagement.
  • Technology Adoption – How organizations are embracing automation.
  • Risk Mitigation – Strategies for a smooth, secure transition.
  • Maximizing Benefits – Enhancing efficiency and satisfaction for agents and customers.

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